The little-known EU law that gives you a free 6-year warranty - the Let us know, Copyright 2023 Citizens Advice. Apple disclaims any and all liability for the acts, Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. How long is the warranty on products in the UK? 1, 2 or 5/6 years But why does that make a difference? Jul 19, 2021 8:31 AM in response to KillerMrSingh, iPad Service and Repair - https://support.apple.com/ipad/repair/service, Jul 19, 2021 11:13 AM in response to KillerMrSingh. We often link to other websites, but we can't be responsible for their content. Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract of sale either repaired or replaced free of charge. However, if the device is not of satisfactorily quality then it wasn't when it was sold - this is the tricky bit so here is an example: You buy a new TV. Batteries of any kind are considered consumables; manufacturers will quote a typical cycle life before they begin to decay . He explained that he took out a three-year warranty on the set. 2023 How is the 6 year warranty rule based on the UK consumer rights act Summary of Consumer Laws, the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Apple contact details are available here. What exactly does this mean? In September 2014 my mid-2011 iMac 21.5" developed a fault with the LCD panel (just shy of owning it three years). Out of guarantee iPad battery replacement policy and cost? To start the conversation again, simply It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The services will be fit for a particular purpose. We use some essential cookies to make this website work. 1-800-MY-APPLE, or, https://support.apple.com/ipad/repair/service, Sales and Its a question that many people ask, so its good to be able to clarify exactly what the position is. Currys rejected this claim and told him there was no such rule. They do not have to provide a reason. You have legal rights for up to 6 years (5 years in Scotland) if theres a fault. Apples site talks about the below UK consumer law. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. If i buy macbook air 2020 in united states and i bring the macbook in the other country like singapore or Philippines.. the warranty is still available in their apple service center if the macbook need to repair ? You have accepted additional cookies. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+. You cant do this if youve already made a claim. Has anyone use the UK's Consumer Law? | MacRumors Forums During the "6" years if you have the same problem and it's been serviced and documented by Apple then Apple will repair it. I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. Apple Products and Consumer Law Rights I want to know if anyone in the UK has successfully got their laptop repaired through the above law with Apple. User profile for user: They may say the guarantee is no longer valid. If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. To start the conversation again, simply i purchased a Macbook Pro 16 in the US in January 2020. It's a lemon law. How do I know? I encountered may a time that a faulty iPhone was brought into store after the Apple one year limited warranty had expired. Behind the Lens, UK. A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. Look out for the time limit - thisll be when the warranty or guarantee expires. thank you. You must refund the customer within 14 days of receiving the goods back. There are some flaws with your argument: 1. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Read more about consumer protection from unfair trading. All rights reserved. This is a user to user Apple product technical support community. I'll use my country, the UK, for my sources of information. The TV works when you get home,. I live in Turkey, I'm thinking of buying a macbook from Germany soon. Apple Products and Consumer Laws in the United Kingdom I came across the UKs law on this which states that manufacturers should be liable for up to 6 years and contribute to the expense of the product should it need repair. An Apple certified technician tells me that my logic board is broken. In these circumstances, Apple may deduct a reasonable sum in connection with the period of use that the consumer had of the goods. Other EU nations may vary. In the end we just went to Apple, paid the 280 and got it sorted for the next day. Or by navigating to the user icon in the top right. JavaScript is disabled. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. Accepting returns and giving refunds: the law - GOV.UK You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Refunds. You are using an out of date browser. This could be a sales receipt or other evidence such as a bank statement or packaging. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . provided; every potential issue may involve several factors not detailed in the conversations Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. Dont include personal or financial information like your National Insurance number or credit card details. An adviser at yournearest Citizens Advicewill also be able to help you argue your case or argue for you. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. This means that we may include adverts from us and third parties based on our knowledge of you. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. You must log in or register to reply here. People saying that the seller is liable are wrong. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product. There isnt a 6 year warranty rule. As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. As I am beginning another semester in September at uni, so it would help allot if the battery was back to how it was. "An Apple certified technician tells me that my logic board is broken. Your feedback will help us give millions of people the information they need. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. NonApple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. If you. Under UK contract law you have six years to bring a claim for breach of contract (the limitation period). We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We often link to other websites, but we can't be responsible for their content. It is out of the 1 year limited warranty that Apple offers to all their products. You can find out more or opt-out from some cookies. You only have to accept returns from the person who bought the item. Is this then covered under faulty hardware warranty? Anyone familiar with the EU consumer law 6 year warranty for products bought in EU/Germany? Availability of each option depends on the country in which service is requested and the location of an Apple Authorized Service Provider. The consumer law only applies if there is a manufacturing defect and Apple issue a repair program. Copies of those respective terms and conditions are available at apple.com/uk/legal/warranty/ and apple.com/uk/legal/sales-support/. For additional information on consumer laws, please visit the European Consumer Centre website at ec.europa.eu/consumers/ecc/index_en.htm. Editor, Marcus Herbert, https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/, https://www.richersounds.com/information/faq_guarantees. Apple 2 year EU consumer law / 6 year UK consumer law UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers: The goods will match the description given of them. If the technician doesn't know, then call a local Apple reseller or store, if they are open, and ask. To help us improve GOV.UK, wed like to know more about your visit today. Read what we're saying about a range of issues. macOS 10.14, Apr 18, 2020 12:33 PM in response to DanielLeCorbusier. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. England and Wales: 6 years from date of deliveryScotland: 5 years from date of delivery, 2 years from date of purchase for Apple Watch Edition, 1 year from date of purchase for all other Apple products, Up to 3 years from date of purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, Up to 2 years from date of purchase of AppleCare+ for iPad, iPhone, iPod, Apple Watch, HomePod or Apple- and Beats-branded headphones, Up to 3 years from Apple TV purchase date for AppleCare Protection Plan for Apple TV, Call Apple support 1 or visit an Apple Retail Store or Apple-Authorized Service Provider, Call Apple Support 2 or visit an Apple Retail Store or Apple-Authorized Service Provider, Carry-in or mail-in for all devices; express replacement service for Apple TV, Apple Watch, iPad, iPhone (excluding screen-only damage), HomePod, and Apple- and Beats- branded headphones; or onsite service for Mac and Apple-branded display3. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. Something went wrong, please try again later. Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. Thank you, your feedback has been submitted. Performance is still ok. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a refund. If this is an authorized Apple service repair tech then he/she would know. Is it right to be asked to pay for the battery replacement for an iPhone SE as long as it still is covered by warranty, in an official Romanian Apple reseller service? What does it mean to have power of attorney? Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). ", "Is this then covered under faulty hardware warranty?". Apple disclaims any and all liability for the acts, So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). Apple offers a one year limited warranty for iPhones in the UK; https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. MichelPM, call Take 3 minutes to tell us if you found what you needed on our website. I have the invoice, if that makes any difference. Find out if its easier to use your legal rights on faulty goods instead. Some customers would get very angry indeed but they'd just be told that the burden of proof was on them, nomatter how much they protested otherwise or claimed to be experts in EU law. GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. Apple rejects repairing imac under consumer law (UK, England) Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Well, until January, I worked at the largest UK carrier. I'd rather be going to Apple.UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase . 87. Scan this QR code to download the app now. AppleCare+ is an optional insurance product covering risk of accidental damage to your Apple Watch, iPad, iPhone or iPod, battery depletion and the need for technical assistance. Only the person who bought the item can make a claim, unless your warranty or guarantee uses the phrase third party rights. But it doesn't matter right? You need to do your own research on this and not rely on the possibility of others coming to this post with possible answers or solutions to your dilemma. JJ_Egan Forumite. I think you're seeking advice on the wrong question; AC doesn't cover for anything. Apple may provide or recommend responses as a possible solution based on the information Its usually easier within the first 6 months. Take 3 minutes to tell us if you found what you needed on our website. Warranties and guarantees add to your legal rights. [Edited by Moderator]. The Sale of Goods Act 1979 - now the Consumer Rights Act 2015 - provides that consumers are entitled to a repair or replacement or refund where goods are faulty. ask a new question. Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . The 2 year eu warranty is myth. Apple are liable for an Apple product under EU consumer law. No problems so far. 1-800-MY-APPLE, or, Sales and This site contains user submitted content, comments and opinions and is for informational purposes only. Editor, Marcus Herbert. ask a new question. Even then the labour costs would be chargeable quite legitimately. You can ask the customer for proof that they bought an item from you. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. when you have to offer refunds and accept returns. They informed him he was outside the three-year cover period so there was nothing they could do. You may want to use your warranty or guarantee if you think itll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights . You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. If you cant find contact details, call the seller or trader and ask for advice. The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. We are all just volunteer Apple product users here, from all over the world, just like you. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. They have another 14 days to return the goods once theyve told you. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. New comments cannot be posted and votes cannot be cast. AppleCare+ is an insurance product which provides up to two incidents of accidental damage coverage every 12 months, each subject to an excess fee. If you still want to claim using a warranty or guarantee You may want to use your warranty or guarantee if you think it'll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. It's a lemon law. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. omissions and conduct of any third parties in connection with or related to your use of the site. This support area is for product technical support, not about information on consumer law and rights in various countries. Will the warranty of a MacBook bought in Germany be valid in Turkey? You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. Jul 19, 2021 11:32 AM in response to KillerMrSingh, User profile for user: Since the OP stated it was a second-hand purchase it most likely won't be Apple. Technical support includes assistance with installation, assembly, basic configuration, and software related issues. It's not 3 years of AppleCare though, it's their own warranty. It may not display this or other websites correctly. Warranty is an extra and not a consumer right . I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). 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This is very different from what you describe. The same for another store I worked at too. For a better experience, please enable JavaScript in your browser before proceeding. Your legal recourse is with the person you bought it from. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Sales of this kind are known as distance selling. Did you ask this of the technician? 47,274. Well you can have it covered under consumer law if you can prove that this is a manufacturing defect and a. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Apple Limited Warranty and the optional AppleCare Protection Plan or AppleCare+. Copyright In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. Check your paperwork to find out how you make a claim. A forum where Apple customers help each other with their products. No one here is a search engine and this is not a consumer law or consumer advocacy Website. European law does, however, provide that all goods must have at least a two-year warranty. omissions and conduct of any third parties in connection with or related to your use of the site. Apple has no legal responsibility to you unless you bought the laptop from them. When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. r/apple - Let's put this EU 6 year guaranteed warranty - Reddit Looks like no ones replied in a while. If it turns out that there is an inherent manufacturers fault, Currys will have to help him. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Mix of information in the above replies, most of it accurate but a quick reminder :-. The directive is transposed into UK law by the Sale of Goods Act, and now Consumer Protection Act, both of why Ch provide greater protection than the torrents of the directive. Whats in a warranty? There is no European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period. You can also usean online form. Repair or replacement outside country of purchase, 90 days from date of purchase for all Apple products, purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, iPhone, iPod, Apple Watch, Homepod or Apple- or Beats-branded headphones. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Claim using a warranty or guarantee - Citizens Advice The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time). Apple are correct when they say you need AppleCare to have a free repair or replacement. TLDR: there's 6 years EU-mandated warranty in UK from date of delivery (5 for Scotland), however, past the first 6 months the burden of proof is on you to provide the seller of the goods evidence that the fault was there on the day of delivery. Thank you, iPhone battery replacement during warranty. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. Please tell us more about why our advice didn't help. The manufacturer has to perform a repair and document the repair. It is the iPad Pro 10.5 64GB Cellular Model and I wanted it replaced as it doesnt last as long as it used to. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Apple Products and Consumer Law Rights. I have an iPad Pro 12.9 from 2015. AC doesn't cover for anything. Is there anything wrong with this page? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.
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