We are a third party provider of discount rates for many hotels, and therefore do not honor tax exemption. Getaroom are about as dodgy as they come, but this wasnt caused by them. Hopefully someone will investigate and put a stop to them. Fees and taxes for the room rate will be included on the final pricing and on the confirmation e-mail. SO many bad companies out there, this is well documented here. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. A cordial enough fellow came on. By the way, the $521.80 charge was 49% of the actual hotel bill of $1,101.99. They charged me 613.85 to book 5 rooms . made reservations for springhill suites and was charges for cci in texas, Happened to me, too. noticed that my card was charged for the entire amount right away. {}: {} | {} | GetHuman1125799 - 7W2y (hi) ** until I went back some months while viewing my statement. I believe these companies are a scam. I ask for it they said they would send. Marriott then charged us an additional charge for the last night. Make people and Google aware of the practices of this people. I have received a Cancellation Number as well as a Ticket number and told it would that three to five days to appear on my cardI don't feel real good about this after reading all the reviews Dear CCI*Hotel Reservation and GETAROOM management. My refund will be $219.12. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This is the Better Business Bureau entry on this company. I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. Or understand English very well. I hope my family at least will be able to do business with you again. Booked.. City Garden Grand Hotel, Makati, Philippines I assumed I was speaking to someone at the hotel since it was a local number. So, I booked the room through Super 8. They try to get you to think you're checking in with the hotel. Totally false claims and Scam Stay AWAY. More Helpful? When I found out about it I called CCi hotel reservation [protected], after 30 min of arguing and unable to talk to a manager "they are in a meeting", they offered me $15 refund instead of the $61.36 My debit card was skimmed and I was notified by my bank of a charge from CCI. The customer service rep I spoke to would not answer my questions. Beware CCI*Hotel Res / getaroom.com Beware - Tripadvisor Got there and was told they had no pet friendly rooms. He said I had to go thru getaroom to get my money back. On May 7, 2021 I reserved a room at this Holiday Inn Express Hotel and Suites for my daughter and her family travelling from Tennessee in order to visit her father who was gravely ill and hospitalized. Even if you don't reach out to the hotel while you're booking, it's worth contacting the property before you arrive. She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. 10/22/2022 Recently made a reservation at what I thought was Candlewood Suites Hotel in Alabaster, Al. The Hotel wouldn't invoice me and now I'm having my credit card handle it. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. Did you browse all the search results and see the official Hilton site and use it, or did you just search and then click one of the top search results which came up, which ended up being an Advertisement for this awful CCI? I call the number for Choice Hotels (Sleep Inn & Suites) and was quoted $104.88 for one night double non-smoking room. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Hotel Booking Scam - WARNING: Do not use guestreservations.com I looked for hotel in Memphis TN using google Maps. Whether you're considering doing business with CCI Hotel Reservations, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. But according to charge, it was $30. There was no notification that there was such a large service charge until I checked out. Coincidence? The reservation for the Red Rood Inn, Greensboro NC . I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. Plan your next IHG hotel stay, change or cancel a reservation, book a meeting or group stay and explore popular destinations and search by interest. thinking I was talking to the hotel I made a reservation for a four night stay. CCI*HOTEL@GETAROOM 800-468-3578 - What's That Charge Please feel free to browse our reviews and complaints and share your own experience with CCI Hotel Reservations. People need to get out of the habit of lazy google type searches and careless clicks on first offered advertised results. I made another reservation with Hyatt directly in the hotel I wanted with assurances I can cancel anytime up till 48 hours prior to check in . Refund $48.12 to my credit card. THis is exactly the same procedure we went through that we read in all the negative reviews. It looked very much like I was dealing with Days Inn. I booked a room on-line through CCI Hotel Reservations at the Hilton Garden Inn in MERRILLVILLE, IN for 12/4/21. The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. I was being evacuated from my home because of a fire. << Prices quotes on the web site may not include all fees and you specifically represent and warrant that you understand and agree that the price quoted on the web site for hotel stays does not include all fees and taxes. The cost was almost $150.00 more for the stay. Plus they added a $553.73 charge for what they call a service fee? This is a fraudulent website and a scam!! On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. You should be demanding the hotel to provide you a refund of what you paid on checkout. So almost $500 I have been scammed due to this company or scammers whatever you want to call them. Credit card statement showed a charge of 123.10. I contacted the hotel and found they had charged CCI for three nights even though I did not even spend one night. We chose a Hilton Garden Inn in Groton, CT that cited a room rate of $146 for one night. And now As soon as I got home I checked my cc statement and saw two charges - one for $125.14 and a service charge of $14.99. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. On my departing receipt from the hotel, the $521.80 charge did not show up. I want my money back. Horrible company with horrible policies. I booked a room at Americas Best Value Inn in Tucson Arizona. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! CCI Hotel Reservations Complaints? Used them to book a hotel and they never actually made the reservation. I ask to speak with a manager, i got nothing. Last updated on November 4, 2022. Which this was. We proceeded with the reservation, to our chagrin giving him our credit card details. Which after 2 months I lost. On and by the way, the room at the Country Inn and Suites was crap. We declined the certificate. At this point, I do not seem to have any recourse to contact either Value Hotels or Getaroom.com to discuss getting my $521.80 refund. When the charge showed up on the credit card statement the total was way over the quoted room rate. FAQ - Guest Reservations This morning I sent a very specific email to the address I was given - escalations@getaroom.com. on 12/26/19 using a Discover card. Same things as everyone else. When my credit card statement arrived, I saw a charge from CCI Reservations for $381.47 and a booking charge of $12.99. This site has been very HELPFUL Your password has been sent to the specified email address. (CCI HOTEL RES 800-468-3578 TX), this was on my bank statement. Never book through anyone like this, Book directly through the hotel your staying ast. I think it should be Make sure after searching online that you check you are on the hotels official website to reserve a room, by checking the website address, looking at the Contact Us or About Us section of that website and reading the Terms and Conditions. Submit a complaint and get your issue resolved. I entered in CCI reservations online and was directed to the site I'm not the only one I guess. I thought it was fraud but after checking with Cheapoair.com's Customer Service department (whom I booked a trip to Denver with around the same time that I saw the getaroom.com charge), turns out the Getaroom.com charge was for the hotel that I booked through Cheapoair.com. CCI sent me a copy of their receipt. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. We were appalled at what we saw: The reservation was made within 24 hours so neither the booking site or now my credit card company will provide and relief from this fraud. They STOLE money from my credit card and did nothing! Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). Price quoted was $84.65. He was friendly at first, looked up availability and came back that there were no rooms available. I booked 3 rooms last summer with CCI Hotel Reservations. GuestReservations.com | Better Business Bureau Profile It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! THE SAME SCENARIO JUST HAPPENED TO US MAY 2021 that I have been reading on other websites. 1. Us too. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. Need more info if you want help. We arrived at the Papago Inn only to discover that the room we were given was disgusting with a broken bathroom door that had peeling paint, orange water damage stains all over bathroom baseboard, walls soft and water damaged, ceiling Be aware of this scam. Next step is to dispute with cc. When I got my card statement, I had been charged by CCI even though they had declined my card. How much the hotel gets and how much getaroom take from that is between them. I have found numerous reviews about them, WARNING people. If you need documentation, my doctors at the Do not use theese guys. Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. I called the number provided but it was completely automated, and I was stuck with the reservation. Booked a reservation for a 2 night stay. Welcome to our customer reviews and complaints page for CCI Hotel Reservations. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. I can't believe this is possible. Kind Regards, IHG Hotels & Resorts | My Stays I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. Luckily, these institutions caught the intrusions and notified me. You should have done research first, Reed. When I got to the hotel, confirmation # wasn't a valid # and we had to pay the $60.20 again. Guy at Lago Mar. This will surely increase the credibility of your complaint. If CCI knew this was coming I can see why they might not complete the reservation for you. Nothing. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Do you think it was Hilton who redirected you? I was told I would get a refund and that I would get a confirmation email within 24 hours I have not. A Guide to Hotel Refund Laws Had a charge of $212.61 from CCI*HOTEL@GETAROOM 800-468-3578 TX. Avoid this company like you would COVID19. Total Price $140.90 BookOnline and our Vendor are providing the site to connect you with Accommodation Service Providers, including hotels and other accommodation providers, to facilitate your making . What happened. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). This company is a scam. I do not even own a Mastercard. Could be 30,000 pesos. Their phone tree is a NIGHTMARE and I was disconnected many times. Unfortunately when I received the confirmation, there was an additional $28 charge which was 30% of the room charge. Getting there starts here. But after they take your money or credit card information, they would appear as CCI*Hotel Res with [protected] TX as the merchant. We use cookies to improve your experience on our site and to show you personalised advertising. Now I have to worry with being double charged. Booked a 2 night stay at a Hilton in DC through what I thought was the Hilton website directly. We stayed 5 nights at Suburban Extended Stay Hotel in Avondale, LA with a reservation made with CCI. less. Stay away from CCI Hotel bookings located in Texas. they transferred me to another person. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). CCI*hotel@getaroom I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $93.00 but when I checked into the hotel front desk clerk told me that I had made the reservation via Priceline and not the front desk, this is when I realized I have been scammed. I told the man at the hotel I would not be there, since I live in Modesto Ca. I'm a Holiday member and have points saved for rooms but was told I could redeem them at the hotel which I thought was odd because I have never done that before. They are a total scam and a fraud. They aren't licensed to operate in California. Three hours later I called to cancel and they said the charges were non-refundable. I cancelled the booking but the money has b not been refunded. What a fraudshould not exist! 1 0 S SeaTTle2022 of Seattle, US No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. By using this website you agree to our Cookies Policy. My wife noticed the next day that the charge went from $112 to $156 which I had booked from Holiday Inn there would be no charge anyway if using points.Beware of Google and typing in Holiday inn, you may get this scam site. And considering I spoke with Choice Hotel reservation line to book a room at the Sleep Inn & Suites in Upper Marlboro, Md. I was not even in Texas on that date. From the reviews I have been reading I will never use you again. more, Reply to: Beware CCI*Hotel Res / getaroom.com Beware. Also be sure you have your R# for the reservation or they refuse to talk to you. When I called the hotel directly they had no record of my reservation. The hotel is fully booked, and you can't get any room there. However, since our rates are discounted, youre still going to save the most money by reserving with us. I called them back and they said the transaction was valid and would not refund the fraudulent charges! Finally I was told On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. Immediately I got an alert on my phone for several charges. Made reservations online thinking we were on the LaQuinta website. All Rights Reserved. I ended up making a reservation for two nights at 4:00 pm one afternoon, and by 8:00 pm the same day had to cancel because other activities planned in the trip didn't mesh. Plus they took and additional $120.05 out of my account plus $106.23 that had paid for the room. In my opinion, if those things are done then that greatly reduces the risk of accidentally booking on a random booking site. I asked. I called them three times which they put me on hold three times to call the hotel. Barclays Bank failed to help me get my money back that these internet pirates stole from me so I guess I lose . Do you mean you chose to use Getaroom and booked $30 000 or 30 000 Pounds of hotel rooms? I got an email from the hotel asking CCI to refund us in full & sent it to their customer care email. I was charged $142.34. Read full review of CCI Hotel Reservations and 4 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. This is clearly exploitive, if not fraudulent. When I arrived at the hotel on March 19, I checked in, went to my room and called the event organizer to confirm that it was still on. I asked for their email address to follow up they don't have an email address she gave me [protected]@getaroom.com. CCI reservations mentioned NOTHING about an upcharge, especially about $100. These people have terrible customer service, also clueless unbelievable!!!!!!. On Monday, February 6, 2023, I booked a stay at the Embassy Suites Greenville Golf Resort & Conference Center So even . We have stayed at this hotel every year at Memorial Day WE and find it to be clean and reasonable. They advertise under several names, but the charge is always CCI*HOTEL . Was just scammed by them as well, charge 5 times higher than what I thought i had agreed to when booking. What went wrong? Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. I was charged by CCI Hotel Reservations double the room rate they initially showed on the hotel website (I dont know how they managed to make the reservation from the hotel site). We called what seemed the hotel's web site. Giving me the run around about refund due to virus. Are you a travel agent that uses hotelbeds sometimes? This is the version of our website addressed to speakers of English in the United States. Your bank or credit card company will not be able to do anything! Business Profile GuestReservations.com Travel Agency Contact Information 4023 Kennett Pike # 53238 Wilmington, DE 19807-2018 Visit Website (917) 933-5719 Average of 187 Customer Reviews Customer. I had the same experience. I booked a room at LaQuinta. This amount my charged on my card. Customer reviews have given it 1 out of 5 stars, and more than 1,800 complaints have been filed in the past three years. The site said the charge would be $102 rate and that turned into a $160 charge. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. At no time did CCI mention a service fee. I booked two hotel rooms through CCI hotel reservations. Total Scam, The total room amount was advertised for $70 and when I submitted my payment through Apple Pay the amount increased to 111. Was charged 529.96. it sounds like you were searching and clicking and clicked on an Advertisement (for Getaroom/CCI) and you didnt notice or realise or see their name or look at the Terms and Conditions so didnt realise you were booking with them. Booking.com: anyone managed to upgrade their Genius level? I called Days INN with them on the line and Days INN confirmed they allow cancellations upto 24hrs of the reservation. I declined and am now disputing the charges with our credit card company. Somebody please take this company to court. If not fraud, definitely unfair and deceptive business practices. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My credit card was charged an additional $521.80 for "Tax Recovery Charges and Service Fees". I immediately went to the hotel and asked about the fees. We wish we looked up this company ahead of time, or else we would not have purchased from this site. I am trying to get a refund right now. Which is false advertisement. 2022 I was online to make a reservation at the Guest Lodge Gainesville, GA for Thursday September 29. The agent lied about how much they were going to bill my cardupped the amount over $100 and refused to refund. When you booked the room, you agreed a price. The page displayed was identical to the Hilton web page. Since then the hotel has reversed the charge for which I'm thankful. I have reported this to the district attorney of Washington State. To use our mobile site, please enable JavaScript. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum "How'd you get from $125 to $174?" They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). Be careful when you book a room online. >>. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of the reservation. The desk clerk told me not to worry about a room charge since I had only been in the room 20 minutes. However, we didn't even know that we were transferred to this website in the first place! In the last 2 months I have called many times and get the same 7 day promise. He informed me that I could cancel but I wouldn't receive a refund. Or 30 000 Japanese Yen. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Was told that the reservation was made through a third party and they had nothing to do with it. I accidentally booked a hotel reservation through CCI, when I realized what happened and the added charges I tried to cancel. Dear CCI, on Dec. 30, I made a reservation with what I was made to believe was When I told CCI this was a duplicate charge and I needed a refund, CCI gave me ticket #3605520 and promised to get back to me in 7 days. He offered a 10% one time reduction or an $8.00 refund which I took in lieu of paying $102.27 for nothing. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. CCI Hotel Reservations reviews & complaints Did you complain to your credit card provider? For a week and a half Ive been told I have a ticket# and they had to call the hotel only to be told they wont refund my money.
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