So now I am left with a lower denture that does not fit. I can not finished treatment with Aspen Dental because they dropped me as a client. For now I will give them another chance. Forces Left Afghanistan. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They took my insurance card and told me that insurance would provide discounts of $7,445.01 and that the insurance would pay $2,863.92. The company says that it also provides support services to dental offices owned by local dentists. Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation. Bless you,, thank you. One last professional comment on this ill-conceived marketing campaign, is to notice how none of their commercials are set in an actual (or even simulated) Aspen Dental office. I call Aspen Dental.and the employee tells me my insurance denied my claim. When he left the area, his assistant bent down and said "make them re-do it". Denture FAQs | Aspen Dental Enter any needed check information and enter the payment amount as a negative . Keep in mind: when you choose Aspen Dental for your dentures, you have the peace of mind in knowing that we'll go above and beyond to make sure your experience is great. is going to be billed to my insurance company, I certainly hope not! ADMI agreed to pay $15,000 in restitution and $80,000 to the state for future investigations and consumer protection enforcement operations. Share your photos and videos with others to prove the truth of your words. What is the Denture Money Back Guarantee? | Denture FAQ - Aspen Dental She started going there and said they did a really good job and so I started to go. I never got an answer to that statement. I rescheduled another visit since my tooth still isn't feeling right for 1/24/22 at 3:30pm as I could make that appt from work. Aspen Dental - be weary and do your research. Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. the office girl says she will call back and doesn't to make appt two times. A week later once the permanent crown had arrived; another technician had difficulty sealing the crown to ensure a comfortable bite alignment. Click here to get notifications about new complaints of Aspen Dental. I understand $600 dentures weren't of the best quality and I had lost all my bone mass at the bottom. On Sept 20, 2022 I had a core build up in prep for a crown at the ****, ***** location and was charged and paid $610.00 (495 for crown, 85 core build up and 30 for 3 office visits). I truly cant believe this company. Furthermore, the $720.00 (in eligible charges) for partial was not covered per the Ameritas rep (Barbara) because the code submitted to them was some miscellaneous generic code that did not indicate that it was a partial replacing the temp one after 6+ months. She said she will put a hold on collection of my account and send it to my insurance company again. So my first appointment was scheduled down at your location at Madison on East Washington, I took 2 hrs off work and drove 1 hr to this location to only be told they couldn't pull my tooth because they couldn't call insurance co. to verify my insurance. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, I have to say this was the worst experience I've ever had at a dentist. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I filed complaint with NY State Attorney General's office, got letter back they received it and have never heard another word. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, Aspen Dental in Auburn, NY is open for all appointment types. The tooth feels like it's in wrong. April 18, 2023 I have never had such a wonderful experience in a dental office. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This will surely increase the credibility of your complaint. Hopefully I will be able to find a clinic that stands by their work and have a decent quality products. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. I do have the phone conversation recorded agreeing he would refund me the money and that we both agreed to part ways, ******* told me he would call me back in 45minutes to process the refund. As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. The dentists at Aspen Dental are mostly kids just out of school, with massive student loan debt. (does it range from severity? I use to have a nice smile; now I cover my mouth as the teeth are so out of whack it looks like I've had a stroke. International Association of Better Business Bureaus. Jennifer Ebanks. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. Our goal has always been delivering the highest quality of care, They do a great job, My mom works with Dr. Berry in a women's board. Drop in today. Desired outcome: At my first appointment with Aspen located in Hampton VA I had my teeth cleaned and scaled. Aspen Dental's refund policy is designed to provide patients with the confidence that they will receive high-quality dental care services without any financial risk. Headaches every time for days after the crown is put in. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. I have not worn the since. They are the ones most-qualified for leadership, because they have seen & done it all, from all sides. Thousands of practices have vanished, leaving a huge pool of available labor (young & old) for corporate to exploit. I had four appointments; the first one was a new patient evaluation, the second one was for a cleaning. In the meantime, the dental office refused to see me because I wasn't paying the payments. Thats what happened to the profession of dentistry. Per our conversation with the **** insurance representative, please remove the $95 charge from my account. Was charged for a tooth brush that was shoved in a bag that I never ask for made me pre pay then use insurance now saying I owe them *****. The dentist has to produce to satisfy all these people, otherwise it falls off the rails. I called Aspen and they said they sent it in in June and were waiting for it to be processed. Resolved. I talked to billing, and showed them the error. On 06/29/20,I went to aspen dental and had partial made upper and. I do mot want anymore services done by your company and told them to close my account and to notify Snap, Inc with my cancelation. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. **************************** that I would receive a full refund of $4312 if I did not continue services with Aspen Dental. Dental malpractice cases are relatively rare, attorneys say, because they are expensive to pursue and. The staff was great and the doctor was very personable and thorough. Find 1160 listings related to Aspen Dental Refund Processing in Baldwinsville on YP.com. I am uploading a copy of the the email stating I will get my refund of $4312. They have been incompetent throughout the whole procedure. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I tried to straighten this out without success. The dentist made me feel worse about myself then I already did. I've had both a wisdom tooth removal and a root canal performed at East Side, and both were extremely pleasant experiences with NO PAIN at all. - Complaint letter re: crown installation, Dental estimated charges vs actual charges, get rid of the extra charges the bill was paid in full for 5 months, Excessive charge and work done to the same tooth and the tooth issue is still not been resolved. I right away headed to Aspem Dental where it was done. Aspen Dental discontinued services with me. The lawsuit was filed yesterday in federal court in Aspen Dentals home state of New York. The location has been repairing them for free, so far. Aspen has scammed so many patients, never go to them. Aspen said they do; now Im stuck with another bill. The phone rings, someone picks up and puts me back on hold. Our staff understands the importance of educating, From Business: Our mission is to provide state of the art dental care to our patients with excellence, compassion and integrity. They carefully measured my, I am trying to trust other people, but cant. Increases your cash flow, From Business: Simply Beautiful Smiles makes it easy for you and your family to get affordable and quality dental care. Note that complaint text that is displayed might not represent all complaints filed with BBB. Im still not able to bite food on that side. I said no I never received a call asking me to move my appt and I wouldn't have said yes due to not being able to get off that early. Attention: Samantha Fikes Total I am requesting for refund is 525 since overcharged for office visits and not receiving the crown. I paid $4312 on July 26th for un rendered services at Aspen Dental located at **** ******* ** *** **** ********* ** XXXXX. Bad practice -try to get clients to agree to large billing and never approach the reason you made the appointment. The Lady on the phone told me that it was a cleaning, filling and a follow up. Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. BBB is here to help. Hopefully this was just a mistake, and not a habit. They could NOT do it because my gum did not "heal correctly". Aspen Dental nor any representative of Aspen Dental has yet to contact me via phone nor email in regards to this issue. I would like my x-ray emailed to my dentist to United dental @aol.com my insurance will not pay for 2 sets of x-rays. I was making payments and just about every day I was receiving collection calls. As a matter of policy, BBB does not endorse any product, service or business. she told me that my insurance co. was the problem. Aspen Dental Refund Processing in Baldwinsville, NY I got a phone call from their staff while I was at work telling me it was an Orthodontic consultation and it would cost 437.00 I said no way I never agreed to that it was supposed to be a cleaning and a filling and that my wife told me two visits for the cleaning. Submit a complaint and get your issue resolved. The first appointment was supposed to be a deep cleaning and the second was supposed to be a filling. -10), then click OK. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The 1st time I put the dentures in they provided, my face swole up. I called and explained that I paid already and should not owe anything. Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. I also sent a letter to the CORPORATE office for Asspen detailing my compliants, my actions, whom I spoke with, and my expected resolutions/refunds. Pain has a way of making people see things differently, and it changes priorities. Aspen Dental reviews & complaints Aspen Dental Customer Support Lowest Rating 209 Resolved 1162 Unresolved 15% of 1371 complaints were resolved File a complaint Table of contents Share Complaints Contacts Resolved "overcharged - Refund Request" Resolved "Denture care after teeth extraction" Resolved "Upper restoration to open my bit I wa." FRONTLINE is a registered trademark of WGBH Educational Foundation. I will only accept a full refund of the 525 for overcharging and for the crown that I will not be getting there as a satisfactory resolution. My experience here has been wonderful. I allowed Aspen dental to talk me into getting the other things, but never again. Was quoted a price of $1719.00 to pay off my balance, which I paid. 2 weeks went by I called ***** and they told me to wait until the end of the billing cycle, that was May 2nd and still have not received the refund. So I would like to know why I am being billed this amount now. This is how you avoid litigation and hard feelings over money. Desired outcome: Please send me an invoice or ledger showing that I have a zero balance. Read our FAQs Speak to your local office Dr. Terry Watson and his entire team are dedicated to providing you with the personalized,, From Business: Anxiety-Free dentistry with Oral Conscious SedationMercury Free DentistryDental Materials Reactivity TestingNon-Surgical Gum Disease TreatmentLow Radiation, From Business: We strive to give each patient individualized care by taking the time to listen to all of their concerns. Everything is new and digital. To date they have been repaired three times where separate teeth have come out [this last time was while I was eating pasta]. Then approximately two weeks after that I received two checks totaling the amount I had paid toward the remaining balance. complaining to dentist about mouth pain. I also got a 140.00 toothbrush handed to me, not asked and billed forI took back and explained he knewmy situation of no money and you hand me this without even asking? My fault - should have got a second opinion but was new to the area and listened to TV ads! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This review was chosen algorithmically as the most valued customer feedback. I was treated at the ER. i tried to ask a couple of questions and her reply was short, uncaring and un professional. PBS is a 501(c)(3) not-for-profit organization. Aspen Dental | Complaints | Better Business Bureau Profile Well, $7, 000 later I have an ill-fitting upper denture. This should be illegal. I provided my dental insurance group Id number and met life contact information so Tamara could contact them to process for the FREE EXAM.. Tamara told me that my insurance wasn't working which was very odd.. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I had two insurances which were both billed then the balance I paid $1100 cash and the balace was financed thru Care Credit. I can't say, From Business: We have designed our website to provide a comprehensive dental resource for you and your family. We decided to use savings for this to avoid huge interest charges. Together, we're making dentistry better, allowing more people to access dental care that works with their lives. (does it range from severity? So they split my gum open again with stitches. A class-action lawsuit accuses Aspen Dental, one of the nations largest corporate-dental chains, of illegally owning dental practices and of deceiving patients. I finally said I would think about it and would let them know at my next Appointment, August 29, 2022. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. if there were any other issueshuh? Aspen Dental in Cicero, NY is open for all appointment types. I had to wait 3 weeks between them because they couldn't fit me in after 3:30 for several weeks. From Business: We are a family owned General Dentistry Practice located in Syracuse NY. Also, despite my objections; I was told that a root canal was need so they could better fit the new crown. On August 8th; at the advisement of ****************, I underwent an endodontic procedure in preparation of a crown placement. This what happens to me shouldnt have happen if peoples in office knew what they was doing. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in New Hartford, NY is open for all appointment types. My professional advice to Aspen Dental: Close half your offices, before the next economic crash makes you close them all. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. She is good at explaining the condition of my teeth at the same time the options that is available for me. Crap like this in our faces is also why people are cutting out paid-for TV. What is Ric Size? Updated November 28, 2017, Baseball, Statistical Truth, and the Return of History, A Baseball Fans HoF Ballot & Rationalization, Extended Play 2019-21: Primary Colors & Bonus Tracks. This is what corporate wants to keep in a cage. Current Process (March 2016): All credit balances resulting from payments made by a Third Party Financing Source or credit card company Aspen Dental Estero did not complete all services my insurance was billed for, I paid in advance for, and double charged me above the cost quoted to me that I paid. Account_Number: XXXXXXXX. Because they did not follow up in a correct, timely manner. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. At Aspen Dental, we believe in doing just about anything to make our patients smile by going the extra mile. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They are using collection letters threatening my credit to manipulate me into paying them. I got a **** 3 weeks later. I did not give permission for my credit report to be accessed by the business. Corporate chains like Aspen Dental count on dentists being fools, by not properly educating & treating their patients. When I call to make appts. Class action lawsuit against aspen dental, Aspen Dental - Class action lawsuit against aspen dental, Aspen Dental - charging us for services covered by insurance. The dentist is rude and treats you like cattle. $598. I then used my original dentures until my next scheduled visit. The dentists and staff at Aspen Dental offices around the U.S. provide access to high quality, affordable dental care for millions of patients, the Syracuse-based company said. Now, she's opened her own dental practice right near Wegmans in DeWitt, and she's ready, Stay Up to Date With Your Regular Teeth CleaningsGet the care you need at our family dentistry in Syracuse, Vestal or Elmira, NYFinding the right dentist is important for your overall health care. 7 complaints closed in the last 12 months. Try getting them to understand your side. Huh huh huh? As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, From Business: Aspen Dental in Auburn, NY is open for all appointment types. Aspen Dental form, generate your personalized digital signature in a few fast actions, and streamline your workflow without the need of leaving your browser. Their extremely restrictive hours has made it impossible for me to taking any more time off from work and they are unwilling to even to accommodate. Aspen Dental - NY Dentists Cosmetic Dentistry Implant Dentistry (1) Website Directions More Info 15 YEARS IN BUSINESS 3 YEARS WITH (315) 925-6619 3425 Erie Blvd E Syracuse, NY 13214 OPEN NOW I knew my teeth were bad, that is why I was there. Their singular commitment is to do whats right for their patients.. I attached the screen shots to this complaint.
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