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An official employee, such as myself or whoever is first available, will respond. The easement at my back property line has poles with electric and utility lines. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. A drop-down list appears. Verizon Customer Service - Contact Us | Verizon Help Center and Support Contact Us | Comcast Business Support I really appreciate you being a member of the Comcast Family! Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Type your message in the text area near the bottom of the window. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Hello @ryanray.rr81 and thank you! Call 911, which will get the FD out to asses the wire (s). We've had a downed wire touching our building for about two months at this point. Talk to Us. Usually 911 dispatch has unlisted numbers for utilities. By selecting Accept all, you consent to our use of Cookies. If you have questions about your services, we're here to answer them. I have a downed wire in the middle of the street. I also appreciate you taking a moment out of your day to reach back out to our team! If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. I am at a loss. However, its critical not to cut into a power line, as you know. How do I know if my home is wired for Comcast? We have made changes to keep employees safe so response and call times may be longer than usual. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Verizon Business customers. Marion County officials report storm has passed leaving widespread wind How do I report a downed telephone line? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Cloudflare Ray ID: 7a2ad44e3df86ef8 Who Do I Contact About Downed Phone Line In My Backyard? Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. You will need to contact a tree trimming service yourself. We ask for direct messages because we can't post personal information in public. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. STAY AWAY from downed power lines. Make sure you are signed in with your Xfinity credentials. how do i report a downed comcast line? - perfumexo.com That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. How to Reach a Real Person at Comcast/Xfinity. If you absolutely need to have it removed, consult with an electrician before doing so. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Stay put and call 911. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. You may have to enter a lot of personal information to get connected, including your ZIP code. I called on 7/20/21 to report this issue and no-one has been to fix the wires. I am extremely frustrated this issue has not been of the upmost importance to your company. came out and verified that it isn't live. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Immediately Call Emergency Services. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Thank you for reaching out to our forums community, its great we can connect this way! Downed power lines and safety after a storm - CenterPoint Energy This option is available 24 hours a day, 7 days a week. This website is using a security service to protect itself from online attacks. We can assist you with getting a ticket opened to let our amazing local team know. I would like to report down wires in my back yard for the second time. Full special report: Alex Murdaugh found guilty in murders of wife and son Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. How do you fix an exposed wire without electrical tape? Our community is your official source on Reddit for help with Xfinity services. It has been severed months ago and left hanging. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Id give them a ring. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Click to reveal Contact Us | Comcast Business Support 2 1 RR ryanray.rr81 Visitor 2 Messages Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Cookie Notice The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Hello there! The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. How much notice do you need to give Comcast to cancel? Massive outages do occur because of problems such as storms, floods etc. Emergencies and Safety | Consumers Energy This website wants shut Comcast Phone Number | Call Now & Skip the Wait - GetHuman Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. 70% of power outages are caused by major weather. It is to be expected when weather conditions are severe. Why is my Xfinity Cable box stuck on boot? Call 800.288.2020. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Downed/hanging electrical wires - who to report to? | Universal Hub First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. You can also request a call at a time that fits your schedule. how do i report a downed comcast line? - tourdefat.com Contact Comcast and let them know of the down landline problem. Report it online using Xfinity Assistant. I explained this to the rep when I called to cancel. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When should we expect this to be corrected? Enter another ZIP to see info from a different area. It's not the power line and I don't think it's the regular cable either because there's no service outage. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Contact Us - Customer Support | DISH Don't touch a downed power line or other equipment. Privacy Policy. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. X | `>`. Sky News is a British free-to-air television news channel and organisation. Call 9-1-1 immediately to report a fallen power line. A recent storm brought down a tree which took down one of the above ground cables by my house. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Your IP: Scroll down and select Manage Internet. For immediate assistance, check out the Xfinity Assistant. This post was marked as solved. Help and Support Topic | Comcast Business Support By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In the top right corner, you'll see a little chat icon near the bell icon. The ground around your car may be energized. Question: Does Comcast Hve To Repair A Cut Cable Line. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Woman battles Comcast over downed line - WSAZ Where on your property are the lines down on and would you consider them a safety hazard as of now? How to stay in touch with Verizon during an emergency Provide your account info and say, Line is down., Dont have AT&T service? How does cable internet get to your house? Thank you so much Anthony for sending us over those details and the Modmail. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Hello @user_300363 and thank you! If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Let us know if you find downed or uncovered wires or cables in your area. Jul 2007 - Sep 20169 years 3 months. Wires down in your yard: Who is responsible? - ABC27 It's in front of my yard, and it goes across the street. Sky News - Wikipedia Press Enter to send it. Our community is your official source on Reddit for help with Xfinity services. A: Cable and phone wires dont carry current, so its safe to remove them. up. Then it thanks me for signing in. Genius. Hi, @user_af7a95. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. It's a hazard to pedestrians and vehicles! They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Hello saftek and welcome, If the IP address resides on the Comcast network. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. BBC - Wikipedia We've had a downed wire touching our building for about two months at this point. For more information, please see our For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Filing a report of a low hanging cable? - Google Groups Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. ARA - Utility Regulation - Houston Who is responsible for cable line from pole to house? Electric Lines that run from the utility pole to your residence. Thank you for bringing this issue to our attention. A drop-down list appears. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Get in touch with Comcast Business. How do you get straight to a representative? Youve reached the best place and perfect person to help with virtually all of your account needs! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Let us know. How do I get Comcast to come deal with this? Welcome to the Xfinity community! You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Low hanging main line cable | Comcast Business Support Community Report an issue Select Chat. Xfinity Outages | CableTV.com Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. You have to sign up for gig service and sign a 2 year contract first. Discussion. If the center conductor of the cable is solid copper, it carries it quite well. Press 0 a lot. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. If you receive overhead electric service, your electric system con- sists of the following: 1. That person will tell you who the city's contact is in the Comcast governmental affairs office. When asked if you want to order new service, say "No." If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Whenever there is an outage, your first step is to report it via email or twitter. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Who do you call for a downed cable line? A tree in my back yard has two large branches resting on the phone/TV cables. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. First Call 9-1-1. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. to Call your mayor's office. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Then it tells me it can help me better if I sign in. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words ET. Emails sent with an attachment cannot be processed. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. It may be used in setting the FCC's priorities for regulating companies like Comcast. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . If you have questions about your services, we're here to answer them. Voting closed 14. An official employee, such as myself or whoever is first available, will respond. Comcast does not do tree trimming. Type a message to let us know what your issue is. Click the direct message icon, 2. Don't touch anything or anyone in contact with a downed power line. Hope this helps you out. I am a bot, and this action was performed automatically. Service Status Center | Comcast Business Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Make the report to that person.. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Comcast Xfinity problems in the last 24 hours. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. My electric company has been out already and have told me that it is Comcast's issue. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. A drop-down list appears. Asking on behalf of my place of business. I hope youre having a great week so far! Thanks. Privacy Policy. Please send us a PM with your first and last name, as well as house numbers to your service address. A woman in Huntington says she contacted Comcast several times about a line. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. I am a bot, and this action was performed automatically.